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Hilltrek outdoor clothing: natural ventile and cotton analogy clothing for outdoor professionals and enthusiasts

Delivery

  1. Shipping And Handling
    1. We reserve the right to choose the most efficient and effective delivery option available. This may be Royal Mail or a Courier Service.
    2. Where an item is in stock it will be dispatched immediately – most courier services deliver within 3 / 5 working days of dispatch (UK only; international deliveries take longer). All deliveries are subject to tracking and details will be provided if you request them.
    3. Our charges are set out below :
      • UK: £3.00 for orders of value less than £99.99; £8.80 for orders of value less than £149.99; £11 on orders above £150
      • EU orders outside the UK: £15 for orders of value less than £99.99; £22 for orders £100 and above.
      • Worldwide outside the EU: £18 for orders of value less than £99.99; £36 for orders £100 and above
  2. Delivery Schedule
    1. If an item is in stock it will be dispatched immediately. Please note that we hold minimal stock due to the range of sizes, colours and options we offer.
    2. If your item is not in stock, we will make it to order for you. You will always be notified of this fact and retain the option to cancel the order.
    3. Items purchased online which are made to order will be subject to typical delivery of 8 weeks. If you require faster please let us know.
    4. Items purchased online which include a customised option are all made to order and are subject to delivery of up to 8 weeks – (we do say that all good things are worth waiting for!)
    5. Made to Measure garments may take up to 12 weeks.
    6. Delivery of bespoke garments is typically 12 to 14 weeks.

Returns

  1. Returns Policy
    1. You have the right to cancel within seven days of placing your order with us, or seven days of receipt of the goods (whichever is the longer). You must inform us in writing (preferably by e-mail at sales@hilltrek.co.uk ) of your intention to cancel the order or return goods to seek a refund.
    2. If you cancel your order, your payment will be refunded in full, usually using the method used for the original payment, once the goods are received back at Hilltrek. The refund will usually take place within 7 days. This excludes sales items.
    3. If you cancel your order for a sales item(reduced from full retail price and included on the sales rail) we will refund the item in full but retain the shipping price.
    4. Charges for shipping and insuring your return package are your responsibility. Please be sure to insure the contents of your package prior to shipping as we cannot be responsible for uninsured packages.
    5. All goods returned must be in an unused condition and fit for re-sale as new, in the condition in which you received them. We reserve the right to refuse any refund if goods are returned used and not fit for re-sale as new and to charge a restocking fee of 25% of the purchased price.
    6. Items purchased online which include a customised option are all made to order and we reserve the right to retain 25% of the purchase price.
    7. If you are returning the goods from outside the UK. The following must be included in the documentation accompanying the item-EORI GB816915513000, Commodity Code of item(see invoice), Reason for return, Country of Origin UK, a copy of the invoice which came with the goods.